SAP Knowledge Base Article - Public

3003863 - Send Later Button Grayed Out For Draft Email


Send Later button gets grayed out once a message is saved as a draft. Even when you edit that draft, the Send Later option remains read only.


SAP Cloud for Customer

Reproducing the Issue

  1. Go to Service work center
  2. Go to Tickets view
  3. Open any Ticket
  4. Go to Timeline tab
  5. Click on the E-mail button and type a message in the e-mail editor
  6. Save the message as a Draft by clicking on the Draft button
  7. Now click on Edit Draft in the actions on the right side
  8. The Send Later option is grayed out


We currently do not support sending an e-mail asynchronously if the user is editing and sending a draft.


This is currently the expected behavior and working as designed.

See Also

 2998627 - "Send Later" button missing in the ticket interaction - Email feeder


Send Later, email, asynchronous, draft, Ticket , KBA , send later , draft , ticket , LOD-CRM-SRP-INT , Ticket Interactions , LOD-CRM-SRP , Service Request Processing , Problem


SAP Cloud for Customer add-ins 2020 ; SAP Cloud for Customer core applications 2011