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SAP Knowledge Base Article - PreviewSymptom
Send Later button gets grayed out once a message is saved as a draft. Even when you edit that draft, the Send Later option remains read only.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins 2020 ; SAP Cloud for Customer core applications 2011
Keywords
Send Later, email, asynchronous, draft, Ticket , KBA , send later , draft , ticket , LOD-CRM-SRP-INT , Ticket Interactions , LOD-CRM-SRP , Service Request Processing , Problem
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