SAP Knowledge Base Article - Public

3004222 - SAP Jam mobile app activation on Android requires access to photos, media and files

Symptom

During the activation process on android devices, it prompts for access to photos, media and files.

Environment

SAP Jam Collaboration

Reproducing the Issue

  1. Go to SAP Jam
  2. Click the cog / settings icon
  3. Select Account Settings
  4. Click Mobile Setup
  5. Select Activate via Camera
  6. Scan QR Code

Resolution

The SAP Jam android app requires users to grant permission to external storage on the device. Upon app start-up, select 'Yes' at the "Allow SAP Jam to access photos, media, and files on your device?" prompt. Selecting 'No' closes the application. Users may grant or revoke access anytime under Android’s app permissions.

Keywords

Jam mobile, Android, Allow SAP Jam to access photos, media, and files on your device, mobile activation , KBA , LOD-SF-JAM-MOB , Mobile App Issues , Problem

Product

SAP Jam Collaboration all versions