3004412 - Verify General Journal Entries - Journal Entry submitted for review cannot be posted

The journal entries are left in the status of 'Submitted' with 'No Processor' assigned. Namely in the ‘Verify General Journal Entries’ app, customer neither can continue the workflow to complete the approval because no processor was assigned, nor can retrigger the workflow to start over because the workflow only could be started over from the status of 'failed' when there was no workflow to match.

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System has matched the corresponding workflow and team, but when the ONLY candidate approver to assign is same as the submitter, the 'Submitted' journal entry will be left in the status of 'No Processor' and cause the issue.

The workitem without agents shall be processed by administrators in the dedicated app 'Work Items Without Agents' which contained in Business Catalog 'Workflow Administration', which can be found in the App Finder when having the appropriate administrator role.

After customer had fixed the workflow teams configuration, the customer administrator can use this app 'Work Items Without Agents' to perform 'Execute Agent Rules' again on the stuck workitems, the journal entries could be re-submitted with correct processors assigned.

Another administrator app 'Workflows in Status Error' also can be used to resume the workflow or cancel the workflow.

Verify General Journal Entries

workflow, Submitted, No Processor, Verify General Journal Entries, GJE, WF, F2547, SWI2_ADM1_CLOUD, SWI_PR_CLOUD , KBA , FI-FIO-GL-TRA , Transaction Apps , FI-FIO-GL , Fiori UI for General Ledger Accounting , FI-FIO-GL-TRA-2CL , Transaction Apps (Public Cloud) , Problem

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