SAP Knowledge Base Article - Public

3004523 - H2 Release - Not able to download global info template from Import Employee Data


In 2H 2020 / 2011 release, for some countries the ‘Download Template’ button does not work for global info imports.


SAP SuccessFactors Employee Central - Import Employee Data


  • The root cause is due to blank row is getting added.
  • The issue is occurring only on the initial load of Page.
  • Subsequent template download of global info works fine.


Engineering team is working on fixing this issue in 1H 2021 / 2105 release.


  1. Go to Import Employee Data tool > Download Template.
  2. Select all fields and then deselect them.
  3. Then delete the selected country in the country section and again select the same country.
  4. Now the global info template will download.


ECT-156174, Unable to download import template, unable to export global info template, import employee data, 2H 2020 release issue, Employee Central, SuccessFactors , KBA , LOD-SF-EC-EDP , Import Employee Data (EC Core only) , Problem


SAP SuccessFactors Employee Central 2011 ; SAP SuccessFactors HXM Core 2005