SAP Knowledge Base Article - Public

3004801 - Re-login to SAP Jam post session timeout shows error popup


SAP Jam login post session timeout shows error message when Jam is connected with a BizX instance that is using Identity Authentication Service (IAS) for user authentication.

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SAP Jam Collaboration

Reproducing the Issue


  • The SAP Jam tenant should be using SuccessFactors(BizX) as Identity Provider.
  • The concerned BizX tenants should be connected to Identity Authentication Service (IAS) for user authentication.

Replication Steps

  • Login to SAP Jam.
  • Leave the browser open for 30 mins without any activity, to let the session time out.
  • The session timeout popup will be shown.

  • Click Log In again on the session timeout popup.
  • The user will be taken to the SF authentication flow again.
  • But, post the authentication, the user will see a BizX error page instead of being redirected to Jam.


In order to solve this issue, the following needs to be done in SuccessFactors provisioning.

  • Access provisioning.
  • Go to "Single Sign-On (SSO) Settings".
  • Set the following as Session timeout redirect URL. The <company_id> part should be replaced with the SuccessFactors Company Id.
         - /saml2/Login?company=<company_id>
  • Example-


Session timeout error,login error,saml2 context,Jam session timeout , KBA , LOD-SF-JAM , SAP Jam , Problem


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