SAP Knowledge Base Article - Public

3004802 - HCP Account url missing - Onboarding


When Compliance Setting is enabled, an error is showing "Failed to change the status of the Compliance Setting". When checked in backend logs, "HCP Account url missing" is showing.


SAP SuccessFactors Onboarding


  • Provisioning -> Company Settings -> Enable Print Forms Generation is currently not enabled.
  • Print Forms Generation is enable but the credentials are not right.


Please do enable this in Provisioning and provide the valid credentials.

Kindly make sure that there are no space before and after URL, User ID and Password to avoid further errors.

If this looks good try to access the URL directly to check if credentials are ok.



API Access should be the URL used in Provisioning in "Enable Print Forms Generation" 

See Also

2871143 - How to request Print Form Services URL - Onboarding 2.0

2873673 - Issue while uploading XDP files - Onboarding 2.0


ONB, 2.0, HCP Account, url, missing, Compliance, Setting, Enable, Print, Forms, Generation, Onboarding, Obx , KBA , LOD-SF-OBX-ADM , Admin UI , LOD-SF-OBX-DM , Document Management , Problem


SAP SuccessFactors Onboarding all versions