SAP Knowledge Base Article - Preview

3005616 - Create New Service Ticket Option as Follow-Up Item Not Available in the Email Activity


You want to Create a New Service ticket as follow-up item/Add Related Item from an Email Activity, however New ticket option is missing



SAP Cloud for Customer


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions


new ticket, follow up, add ticket, related item, email, activity, action, missing, service ticket , KBA , LOD-CRM-SRP , Service Request Processing , LOD-CRM-ACT , Activities , Problem

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