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SAP Knowledge Base Article - PreviewSymptom
You want to Create a New Service ticket as follow-up item/Add Related Item from an Email Activity, however New ticket option is missing
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
new ticket, follow up, add ticket, related item, email, activity, action, missing, service ticket , KBA , LOD-CRM-SRP , Service Request Processing , LOD-CRM-ACT , Activities , Problem
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