SAP Knowledge Base Article - Public

3006689 - Direct Access to Onboarding has been disabled - Onboarding 1.0


Partners/Consultants have no longer access directly to onboarding. The login credentials are no longer working after Second Half 2020 Production Release.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental." 


SAP SuccessFactors Onboarding 1.0

Reproducing the Issue

  1. Use onboarding direct access URL
  2. Enter Onboarding Account ID, User Name and Password
    Error: Direct Login not allowed


This feature is no longer supported after the Second Half 2020 Production Release, on November 20, 2020, to better safeguard your sensitive data the ability to log into Onboarding 1.0 with the direct URL will be disabled.


Contact Partner/Support to reactivate Direct Login

The users need to have a BizX/HCM user created and granted permissions only to the limited areas that the customer wants to grant their partners/consultants.

If user DOES NOT exist yet in Onboarding, please create User manually:

  1. Onboarding
  2. Security


If User Sync job is active, ensure to add users in BizX so that users will be included in the sync and it will be posted to security.

If user already EXIST in Onboarding but forgot the login credentials, please contact Onboarding admin to reset user password.

  1. Onboarding
  2. Security
  3. Users
  4. Search user
  5. Then, select the user
  6. Click the icon "Reset Password"
  7. Create Password
    Note: User can access directly using the login credentials from here.  

See Also

Direct Access to Onboarding 1.0 Will Be Disabled Within the Second Half 2020 Release, Activate/Reactivate Direct Login


Direct Access, onboarding 1.0, OBD, security, user, reset password, user not available , KBA , LOD-SF-OBD , Onboarding , LOD-SF-OBD-ACC , SuccessFactors Onboarding Accessibility , Problem


SAP SuccessFactors Onboarding all versions