Symptom
You notice that for the machine learning scenario Ticket Time to Completion, the Test button is grayed out.
Environment
SAP Cloud for Customer
Reproducing the Issue
- Navigate to Administrator work center.
- Navigate to Prediction Services work center view.
- Click Model Setup.
- Select the scenario Ticket Time to Completion.
- See the button Test is grayed out.
Cause
The tests for the Ticket Time to Completion scenario are different than the other scenarios.
In ticket detail view, you can adapt the Details side pane to show the Time to Completion field to a select group of users to test and review the model recommendations.
Resolution
This is the system expected behavior.
See Also
You may refer to our official C4C Guide for the Machine Learning
Keywords
Machine Learning, C4C, ML, Ticket, Ticket Time to Completion, Scenario, Test, Button, Grayed Out, Model, Cloud for Customer, Service, , KBA , LOD-CRM-ML , C4C Machine Learning , How To