SAP Knowledge Base Article - Public

3007233 - Test Button Grayed Out in Ticket Time to Completion Machine Learning Scenario


You notice that for the machine learning scenario Ticket Time to Completion, the Test button is grayed out.


SAP Cloud for Customer

Reproducing the Issue

  1. Navigate to Administrator work center.
  2. Navigate to Prediction Services work center view.
  3. Click Model Setup.
  4. Select the scenario Ticket Time to Completion.
  5. See the button Test is grayed out.


The tests for the Ticket Time to Completion scenario are different than the other scenarios.

In ticket detail view, you can adapt the Details side pane to show the Time to Completion field to a select group of users to test and review the model recommendations.


This is the system expected behavior.

See Also

You may refer to our official C4C Guide for the Machine Learning


Machine Learning, C4C, ML, Ticket, Ticket Time to Completion, Scenario, Test, Button, Grayed Out, Model, Cloud for Customer, Service, , KBA , LOD-CRM-ML , C4C Machine Learning , How To


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