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SAP Knowledge Base Article - PreviewSymptom
You notice that it is not possible to adapt the options under the e-mail reply pop-up in ticket interactions.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
E-mail, Interactions, Pop-up, Options, Adapt, Adaptation Mode, Personalize, C4C, Service, Ticket, Service Request, , KBA , LOD-CRM-SRP-INT , Ticket Interactions , How To
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