3008181 - How to configure a custom SMTP for Learning notifications?

Symptom

SMTP option is no longer available under the "Global Application Settings > Mail tab" area. Hence the system administrators are not able to configure a custom SMTP for their instances.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

Learning Administration >
System Administration >
Configuration >
Global Application settings >
Access "Mail" tab >
Under the "Mail" tab, you will notice that there is no option to setup the SMTP.

Cause

Since the system release 1911, with the LRN-58468, the system no longer permits the system administrators to change the SMTP settings under Learning Administration > System Administration > Configuration > Global Application settings > Mail tab.

To avoid severe issues in the system email sending, this configurations needs to be done by the SAP SuccessFactors Learning Operations team.

Resolution

If it is desired to use a custom Simple Mail Transfer Protocol (SMTP), instead of the SAP standard servers, please, open a case with the SAP Support, under component LOD-SF-LMS-NOT to perform this change.

We kindly ask you to provide the following information:

SMTP Server
SMTP Server IP
Port
Enable SMTP Authentication
SMTP User ID
SMTP User Password
SMTP Relay settings
SMTP Relay
Port
TLS
Email Address
Authentication

Once the above information is shared, the responsible processor will engage the SAP SuccessFactors Learning Operations team to proceed with setup of the desired SMTP server.

Keywords

smtp, server, email, mail, tab, change, notification, lms, email, custom, own, global, application, modify , KBA , LOD-SF-LMS-NOT , Notifications , LOD-SF-LMS-SER , Config. Consulting & Service Requests , How To

Product

SAP SuccessFactors Learning all versions