SAP Knowledge Base Article - Public

3008181 - How to configure a custom SMTP for Learning notifications?


SMTP option is no longer available under the "Global Application Settings > Mail tab" area. Hence the system administrators are not able to configure a custom SMTP for their instances.


SAP SuccessFactors Learning

Reproducing the Issue

  1. Learning Administration >
  2. System Administration >
  3. Configuration >
  4. Global Application settings >
  5. Access "Mail" tab >
  6. Under the "Mail" tab, you will notice that there is no option to setup the SMTP.


Since the system release 1911, with the LRN-58468, the system no longer permits the system administrators to change the  SMTP settings under Learning Administration > System Administration > Configuration > Global Application settings > Mail tab.

To avoid severe issues in the system email sending, this configurations needs to be done by the SAP SuccessFactors Learning Operations team.


If it is desired to use a custom Simple Mail Transfer Protocol (SMTP), instead of the SAP standard servers, please, open a case with the SAP Support, under component LOD-SF-LMS-NOT to perform this change.

We kindly ask you to provide the following information:

  • SMTP Server
  • SMTP Server IP
  • Port
  • Enable SMTP Authentication
  • SMTP User ID
  • SMTP User Password
  • SMTP Relay settings
  • SMTP Relay
  • Port
  • TLS
  • Email Address
  • Authentication

Once the above information is shared, the responsible processor will engage the SAP SuccessFactors Learning Operations team to proceed with setup of the desired SMTP server.

    See Also

    2138977 - Notifications not working when different SMTP Server is specified

    2858721 - [LMS] b1911 - SuccessFactors Learning (LMS) Release Information Summary

    Enabling Email Notifications in SAP SuccessFactors Learning


    smtp, server, email, mail, tab, change, notification, lms, email, custom, own, global, application, modify , KBA , LOD-SF-LMS-NOT , Notifications , LOD-SF-LMS-SER , Config. Consulting & Service Requests , How To


    SAP SuccessFactors Learning all versions