SAP Knowledge Base Article - Public

3008211 - Error While Checking Connection in the Custom Web Service Communication Arrangement


 You are getting the below error when you click on Check Connection in the Communication Arrangement of Custom Webservice.


Error accessing service; Service Ping ERROR: Error when calling SOAP Runtime functions: SRT: Processing error in Internet Communication Framework: ("ICF Error when receiving the response: ICM_HTTP_CONNECTION_BROKEN") ()

Ping failed

Checking connection failed



 SAP Business ByDesign

Reproducing the Issue

  1. Login to the frontend UI.
  2. Navigate to the Administrator work center.
  3. Select Communication Arrangement subview.
  4. Open the Communication Arrangement that you have created from SDK.
  5. Navigate to the Technical Data.
  6. Click on the button Edit Advanced Settings.
  7. Select the service and click on the button Check Connection.
  8. Error Appears.


This is this is Technical limitation cause it does not depend on ByDesign but also the external system with which communication is arranged


Please use 'Postman' tool to check the connection or simply create documents and if documents are created successfully that means that connection is set up successfully.

Download Postman Tool from Google and then as highlighted in yellow in below screen enter the details

Capture1 post man.PNG

Click on '+'

In the new tab  'Enter request URL'

Go to 'Authorization' tab

Choose  'Basic auth'

Enter technical user ID and pass word

Click on 'send'

Then you will get what is seen in below screen

Capture 2 Post man.PNG

If the status is showing points from 200 to 300 that means there is no connection problem

See Also

2660652 - Error While Checking Connection in the Custom Web Service Communication Arrangement


KBA , AP-RC-CEC-B2B , ByD On-Demand Cloud-Process Integration B2B , AP-POP-PO , Purchase Order , AP-SIP , Supplier Invoice Processing , AP-RC-BDS-WS , ByDesign Studio Web Services , Problem


SAP Business ByDesign all versions