SAP Knowledge Base Article - Public

3008415 - Can the Adhoc approvers receive offer approval mail - Recruiting Management

Symptom

The Adhoc approvers for teh offer approval need to receive the notification to approve the offer approval request.

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Log in to the instance
  2. Access the offer approval screen and fill in the relevant details
  3. Add the adhoc approver
  4. Generate Offer approval
  5. The adhoc approver must receive a notification for approval request.

Resolution

As per the current system design there is no option to send the notification email to adhoc approvers to approve the offer approval request .

For a possible workaround, please consider: For the trigger 'Offer Received An Approval' when u enable the email trigger, you can see that in the recipients you can add the email id of the user. The email id of the adhoc approver can be added . However please note that this is not dynamically populated. This recipient needs to be changed every time the adhoc approver is different for each approval raised.

If you believe this behavior should be altered, please, raise this to our Influence Page, where you can submit an idea or search and vote for existing ideas that you consider relevant on the Influence Page, so they can become an enhancement for future product versions.
The following KBA addresses how to submit Enhancement Requests: 2090228 – How to submit enhancement requests for SAP SuccessFactors products

See Also

2090228 – How to submit enhancement requests for SAP SuccessFactors products

Keywords

adhoc, approver , offer, approval. RCM, recruiting, mail, notification , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem

Product

SAP SuccessFactors Recruiting all versions