SAP Knowledge Base Article - Public

3008620 - Onboarding Complete Paperwork Does Not Load in Safari Browser


  • A candidate attempts to Complete Paperwork using Safari browser; however, it doesn't load.
  • After selecting the tile to complete the paperwork for a recent hire, the activity does not render in Safari.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP SuccessFactors Onboarding

Reproducing the Issue

When a candidate clicks on the tile to Complete Paperwork using the Safari browser, the shows as loading but the activity never loads as shown in image below. 


The issue is with how the Safari browser handles redirects.


Apple has provided the following KB article on their support site to address the issue:


SF, success factors, ONB, OBD, on boarding , KBA , LOD-SF-OBD-ADM , Admin Tools, Settings, Permissions , Problem


SAP SuccessFactors Onboarding all versions