SAP Knowledge Base Article - Public

3008703 - Product(s) is Added Automatically when You Create a New Sales Quote

Symptom

When you create a new sales quote, and once an account is selected, Product 12345 is added automatically under Products section. (12345 represents the product ID)

Environment

 SAP Cloud for Customer

Reproducing the Issue

  1. Go to Sales Quote work center. 
  2. Click on New button to create a new sales quote. 
  3. In the quick creation page, fill in the Account field by selecting any account.  Then you see the product 12345 is added automatically under Product section. 

Cause

The reason is that there is a Product List existing for the product 12345, and for this product list, the properties "Valid for All Accounts' and 'Automatic Proposal' is enabled.

Resolution

If you do not want this function, adjust the product list for the 2 properties, or you can block this product list.

Keywords

sales quote, product, automatically, product list, automatic , KBA , LOD-LE-CQP , Customer Quote Processing , How To

Product

SAP Cloud for Customer core applications all versions