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SAP Knowledge Base Article - PreviewSymptom
You would like to understand how the field Initial Review Completed is determined for the Service Tickets
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
Initial Review Completed, Ticket, Field, Service, C4C, Cloud for Customer, How To, Value, Timeline, Overview, Open, In Process, Completed, Closed, Status, Lifecycle, , KBA , LOD-CRM-SRP , Service Request Processing , How To
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