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SAP Knowledge Base Article - PreviewSymptom
- Call Back Requests (CBR), created by customers remain in the queues for long period of time
- Business wants to have these CBRs deleted automatically after some criteria is met, like for example, after 5 minutes of inactivity
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Environment
SAP Contact Center 7.0
Product
SAP Contact Center, on-premise edition 7.0 ; SAP Supplier Relationship Management 7.0
Keywords
CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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