SAP Knowledge Base Article - Public

3008923 - Error When Accessing Portal Provisioning

Symptom

Error message "UI application /BYD_COD/ServiceOnDemand/PortalContent/COD_USER_PROVISIONING.OWL.OWL.uicomponent is not in scope" is triggered when trying to open the User Provisioning.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Administrator work center.
  2. Go to the Service and Social view.
  3. Under Portal Adaptation, go to User Provisioning.
  4. Error message "UI application /BYD_COD/ServiceOnDemand/PortalContent/COD_USER_PROVISIONING.OWL.OWL.uicomponent is not in scope" is triggered.

Cause

The Portal integration is not in your current scope.

Resolution

  1. Go to Business Configuration work center.
  2. Select Implementations Projects view.
  3. Select the First Implementation and select Edit Project Scope button.
  4. Go to Review Questions.
  5. Expand Service.
  6. Expand Customer Care.
  7. Select Service Request Management.
  8. Mark the question "Do you want to support user provisioning for portal users?"

Keywords

portal; provisioning; not in scope; business configuration , KBA , LOD-CRM-SRP , Service Request Processing , How To

Product

SAP Cloud for Customer core applications all versions