3009021 - Supplier Invoice is Not Approved by all Approvers as per Rule

You have set up a rule for supplier invoice and it has triggered approval task to multiple approvers in same step based on the rule selected. However invoice is getting posted if any of them approves.

SAP Business ByDesign

1. Go to Supplier Invoicing work center
2. Select the respective invoice for which approval is triggered
3. Navigate to approvals tab
4. The approval tab shows multiple approvers in the same step
5. Now log in as one of the approvers and approve the invoice
6. The invoice gets posted
7. The expectation is that the invoice has to be approved by all the approvers determined by the system based on the rule.

Based on the specific rule, approval task can get triggered to multiple approvers in same step but any of them can complete the task and invoice will get posted.

Navigate to Application and user management work center -> business task management view -> search for the invoice . An approval task with multiple approvers is present, whose status will be completed.

If you want all the approvers in that step to approve that document, then you can flag "All Approvals Required" checkbox for that rule/step while setting up the approval process for the invoice document.

Navigate to Application and user management work center -> approval process view -> select the approval process for Supplier invoice approval -> select the relevant rule, select / check mark the All Approvals Required check box and click on save. This will ensure that all the approvers approve the task before an invoice is posted.

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