SAP Knowledge Base Article - Public

3009466 - 404 Not Found error when accessing Cloud system

Symptom

The issue is solved.

When customer access Cloud system, they get below error and can’t access the system:

404 Not Found - You did not enter a valid URL

Environment

SAP S/4HANA Cloud

Cause

The IAS tenants URL was changed:
OLD URL: https://<Tenant ID>.accounts.ondemand.com
NEW URL: https://<Tenant ID>.accounts.sapcloud.cn

Since the latest URL is not loaded into the metadata, when accessing Cloud system, it will redirect to the not valid URL, so 404 error happens.

Resolution

The metadata needs to be refreshed by operation team.
Please report an case to operation team (Component XX-S4C-OPR-INC)

The issue is fixed now.

Keywords

404 not found, valid URL, IAS , KBA , XX-S4C-OPR-INC , S/4HANA Cloud Availability, Performance and Administration , BC-IAM-IDS , Identity Authentication Service , Problem

Product

SAP S/4HANA Cloud all versions