SAP Knowledge Base Article - Public

3009821 - Continue Onboarding Process Email Behavior - ONB 2.0


  • (ONB) Continue Onboarding process Template is sent before onboardee has logged into system or completed PDC
  • Content of Continue Onboarding Process email is misleading as onboardee as not logged in yet


SAP SuccessFactors Onboarding 2.0

Reproducing the Issue

  1. Complete New Hire Data Review Step
  2. Start Onboarding Process Email is sent 
  3. Continue Onboarding Process Email is also sent at the same time
  4. Content of Continue Onboarding Process Email is misleading


  1. In Process Variant Manager CDC is configured to trigger at the same time as PDC.
  2. Continue Onboarding process Template this email is specific to custom data collection and will be triggered only to complete CDC.


  • Use custom notification to modify email content, so it is not misleading to onboardee
  • Product team are to consider this for enhancement in the future


Email, CDC, Continue Onboarding Process email, Continue Onboarding Process template, (ONB) Onboardee Category, email services, onboarding 2.0 , KBA , LOD-SF-OBX-EML , Notifications , Problem


SAP SuccessFactors Onboarding 2005 ; SAP SuccessFactors Onboarding 2011