Symptom
- A specific country Compliance tile did not appear for candidate
- ComplianceRequired equal false in BPE monitor
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- The Candidate complete personal data collection
- Expect Country Compliance tile to be triggered
- However no tile appears
Cause
- When troubleshooting UK Compliance issue:
- Check if global filter is required, please refer to KBA 2993877
- Check what is the Legal Entity entered in NHDR
- Does this Legal Entity have country of United Kingdom, United States, or the specific country
- Does a Work Location value exist in NHDR for the candidate
- Ensure country is United Kingdom in Manage Organization, Pay and Job Structures
Resolution
If value exists for Work Location, compliance will trigger based on this, if there is no value then compliance will trigger based on Legal Entity.
Follow these steps:
- Check if the work Location had country value which was not United Kingdom, United States or the specific desired country.
- Change work location to value with country of United Kingdom, United States or the specific desired country.
- Restart the Process and compliance will be triggered.
See Also
Keywords
Onboarding, obx, I9, W4, Compliance, UK, United Kingdom, United States, USA, form, Starter, Checklist, tile, not, appearing, required, compliance, workflow , KBA , LOD-SF-OBX-FRM , Compliance 2.0 Country Forms (except i9&EV) , Problem
Product
SAP SuccessFactors Onboarding all versions