SAP Knowledge Base Article - Public

3010746 - Error ''Please Upload a Smaller File Size. The Following Files Exceed the 5MB Size Limit''

Symptom

You are trying to upload an attachment with a size greater than 5MB using the drag and drop functionality and receive the mentioned error message.

Environment

SAP Cloud for Customer

Reproducing the Issue

The issue can be reproduced in any work center view where adding attachments through drag and drop is supported. For the sake of simplicity, we will detail steps to reproduce using service tickets as an example:

  1. Go to the Service work center.
  2. Go to the Tickets view.
  3. Open ticket XXX (XXX represents the ticket ID).
  4. Go to the Attachments facet.
  5. Drag and drop a file with a size greater than 5MB
  6. Error message is raised: ''Please upload a smaller file size. The following files exceed the 5MB size limit:''

Cause

Drag and drop supports multiple file uploads, hence there is a 5MB limit per file.

Resolution

Use a different method to upload attachments larger than 5MB, such as clicking the Add button in the Attachment facet or by using Data Workbench.

See Also

2562017 - Size Limit For Attachments In C4C

2322155 - How to Upload Attachments Using Data Workbench

Keywords

Attachments, Upload, 5MB, Drag and Drop, Tickets , KBA , uploads , drag&drop , attachments , 5mb , AP-RC-DOC , Document Centric Application Service , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications 2008