SAP Knowledge Base Article - Public

3010784 - Value of Extension Field is Not Being Shown in the Customer Account Monitor Which Has Been Extended and Maintained in the Customer Invoice


You have extended and maintained the value of extension field in the customer invoice. But the value is not being shown in the Customer Account Monitor.


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Reproducing the Issue

  1. Go to the Customer Invoicing Work Center.
  2. Go to the Invoice Documents View.
  3. Find and open Invoice ABC (where ABC stands for the Customer Invoice).
  4. You can see the value of Extension Field XYZ (where XYZ stands for the Extension Field) has been maintained.
  5. Go to the Receivables Work Center.
  6. Go to the Customer Accounts View.
  7. Search for Customer Account EFG (where EFG stands for the Customer Account).
  8. Click View.
  9. You can see the value of Extension Field XYZ is not being shown for Customer Invoice ABC.


The Extension Field XYZ has been extended.

  1. Open the Adaptation Mode.
  2. Check the Extension Field XYZ.
  3. Click Further Usage of Extension Field XYZ.
  4. Check Extension Scenarios.
  5. "Customer Invoice - General Information to Trade Receivables Payables Register – Item" has been checked.

The Extension Field is passed from Customer Invoice to Customer Account Monitor when the Invoice is released. The Extension Field is passed through the XML message. Once the Invoice is released it ideally should be modified. In any case, as the Invoice was already sent to accounting and to FIN operations, it will not be sent again.

In this case, the Extension Field is updated after the Invoice has been released.

  1. Open the Invoice ABC.
  2. Navigate to the Changes tab.
  3. You can see the User maintained the value for Extension Field XYZ on DD.MM.YYYY and this date is after the creation date of the Journal Entry.

Hence updates to Extension Field will not be passed to financials again.


You can only cancel the Invoice ABC and re-create.

Please ensure that the Extension Field is maintained correctly before the creation of Journal Entry.


Extension Field; Customer Invoice; Customer Account Monitor , KBA , SRD-CRM-ORD , Orders & Contracts , How To


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