3011096 - SAP SuccessFactors Operations Best Practice: Business Process Analytics and Improvement

Symptom

You operate SAP SuccessFactors and want to know about SAP Best Practice Cloud Operations. You want to establish efficient and effective Business Process Analytics and Improvement of this cloud solution.

Environment

SAP SuccessFactors (SaaS)

Reproducing the Issue

You need to design, adjust, or otherwise establish Business Process Analytics and Business Process Improvement for your SAP SuccessFactors environment.

Cause

SAP Best Practice Cloud Operations are not yet followed.

Resolution

Business Process Analytics and Improvements allows the analysis and visualization of business documents/transactional data throughput and backlog as well as quality of master data.

Goal

Ensure the structured and visual identification of functional pain points for improvement purposes (ITIL: Continuous Improvement, Business Analysis).

Background

Business Process Improvements (BPImp) is offered as SAP Solution Manager 7.2 functionality and is supported by a set of pre-configured business process Key Performance Indicators (KPIs, also known as key figures) and business document details collected by the Business Process Monitoring (BPMon) infrastructure. In case one or multiple of those Business Process KPIs indicate an abnormal behavior, a detailed analysis is necessary.

Business Process Improvement

Business Process Improvement provides a set of predefined analysis paths materialized in an analysis application (aka Business Process Analytics) as well as dashboard canvases (aka BPO Dashboards via Dashboard Builder or Focused Insights). These applications guide the enduser through a certain problem situation. Target is to provide the enduser with clear recommendations, how to solve a certain business-related problem situation.

Business Process Improvement

Business Process Improvement is relevant for cloud centric as well as for hybrid solution landscapes. It addresses mostly line of business (LOB) users, but also techno-functional IT personnel esp. in an Operations Control Center. To date, the following Business Process Improvement key figures are available for SuccessFactors, which can be configured and consumed in and via SAP Solution Manager.

Monitoring Object	Key Figure	Category
Success Factors – Job Requisitions	Job requisitions created	Throughput
	Job requisitions with applications	Backlog
	Job requisitions without applications	Backlog
	Job requisitions closed	Throughput
	LT: Job requisition -> first application [days]	Lead Time
	LT: Time to Fill from SF [days]	Lead Time
	LT: Job requisition -> hiring (Time to Fill) [days]	Lead Time
	Job requisition creation to applicant hired (Time to Fill)	Process Progress
Success Factors - Applications	Job applications created	Throughput
	Job applications in status 'applied'	Backlog
	Job applications in status 'not applied'	Backlog
	LT: Time to Hire from SF [days]	Lead Time
	LT: Job applications -> hiring (Time to Hire) [days]	Lead Time
	LT: Job application -> first offer [days]	Lead Time
	Job application creation to applicant hired	Process Progress
Success Factors – Job Offers	Job offers created	Throughput
	Job offers expiring in x days	Backlog
	Job offers expired	Backlog
	LT: Job offers creation -> expired	Lead Time
SuccessFactors - Candidates	Candidates created	Throughput

For further information about SAP Solution Manager 7.2 Business Process Analytics and Improvement, please refer to SAP Help Portal.
For further information about the above key figures (and KPIs for further SuccessFactors modules and processes in future), please refer to Central KPI Catalog.
For further information about setup and configuration of Process Analytics and Improvement in SAP Solution Manager 7.2, please refer to SAP Support Portal.

Keywords

OCC; Oprations Control Center; CCOE; Customer Center of Expertise; E2EHO; SFSF; SuccessFactors; Cloud Operations; Cloud Monitoring; Business Process Monitoring; Business Process Analytics; Business Process Improvement , KBA , XX-SER-MCC , Mission Control Center - Knowledge Management , How To

Product

SAP SuccessFactors HCM Core all versions