SAP Knowledge Base Article - Preview

3011518 - SMP 3.1 installation error on Windows 2019


  • SMP(SAP Mobile Platform) server installation process fails with the following error on the installer screen:

                Installation of SAP Mobile Platform 3.1 SP00 has completed, but with following error(s);

                Could not install SAP Mobile Platform Server service.
                Error(s) occurred during installation. See installation log(at
                C:\SAP\MobilePlatform3\InstallLogs\SMPInstall.<date>.log) for details.

  • The install log contains this error:

               "Error: loading: C:\SAP\MobilePlatform3\sapjvm_8\jre\bin\server\jvm.dll"

  • See the attached file 'SMP3.1.png' in the attachments section below for exact screenshot.



  • SMP 3.1 base release
  • Windows 2019 OS


SAP Mobile Platform 3.1


2010 VC++ library , KBA , MOB-ONP , SAP Mobile Platform on Premise , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.