SAP Knowledge Base Article - Public

3011724 - Error "You are not authorized to access the data" Occurs in Visit, although Logon User Have Write Access.

Symptom

When you open a visit, or when you modify a visit, the visit can be save successfully, but error "You are not authorized to access the data"appears.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Open Visit 123. (ABC represents the visit ID) >> You can see the error. 
  2. Edit the visit, do any change, Save. >> The save is successful, but you get the error "You are not authorized to access the data"

Cause

There are some Follow-up Items in the visit, which you do not have access to.

For example, there's an email in the Follow-up Items tab, and if you click on that email, you will get an error saying that you do not have access to the email

Resolution

This is expected behavior.

The behavior also applies to other BO, such as ticket or lead.

Keywords

Visit, Access, authorized , KBA , LOD-CRM-ACT , Activities , Problem

Product

SAP Cloud for Customer core applications 2011