SAP Knowledge Base Article - Public

3012108 - User configured as Explicit recipient builder in Onboarding 2.0 notification mail settings not receive the mail - Onboarding


Some users are configured as Explicit recipient builder in an Onboarding 2.0 notification mail settings, but some of them didn't receive the mail.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental


SAP SuccessFactors Onboarding

Reproducing the Issue

1. Email Service > Active Templates

2. Select a template

3. Click on "Customize" button

4. Step.3 Define Email Content

5. Select "Explicit recipient builder" in "To Recipient Builder" field

6. Add some users and email addresses in explicitRecipients  part

7. When the mail is triggered, the user "test" doesn't receive the mail in his mail box ""


It's an expected behavior. Explicit recipient builder will send the e-mail only to the active BIzx User. 

In this case, "test" is not a valid user with email address "", so the mail will not be sent to this user.


INC0241723, Explicit recipientbuilder, Onboarding 2.0 template, Onboarding notification template
, KBA , LOD-SF-OBX-EML , Notifications , Problem


SAP SuccessFactors Onboarding all versions