3012141 - It looks like the automatic invitation for [USER_NAME] to the Jam Group for Mentoring Program [PROGRAM_NAME] has failed. Please click [JAM_GROUP_NAME] to invite these users now.

You integrated Jam with Mentoring module and have received the notification below:

It looks like the automatic invitation for [USER_NAME] to the Jam Group for Mentoring Program [PROGRAM_NAME] has failed. Please click [JAM_GROUP_NAME] to invite these users now.

Jam Collaboration

Mentoring

1) The root cause is that the group you are working is a subgroup of a main group and the user your are trying to invite, it is not a member of the main group;

2) The user you are trying to invite already is a member of the group.

1) The root cause is that the group you are working is a subgroup of a main group and the user your are trying to invite, it is not a member of the main group;

Solution:

You should invite the user to the main group first and after invite to the subgroup.

If you would like to see further information about subgroup, please, access our guide Create a subgroup

2) The user you are trying to invite already is a member of the group.

Solution:

Please, check the group and confirm if the user is already a member or not. If the user is not a member of this group, please, open a case informing:

Company ID:

Support Access:

Attached the original message (.msg) to the case:

Inform the username affected:

Component: LOD-SF-JAM-NOT

Mentoring Notifications

Subgroups, errors, issue, failed to invite , KBA , LOD-SF-JAM-GRP , Group Issues , How To