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3012184 - SAP ASE upgrade failed with error 'Installation failed with rc=1'


  •  Using saphostctrl to upgrade SAP ASE and get the error below in dev_sapdbctrl:

    [PID *****] SybProcess::wait: Process <pid_number> exited with rc=1
    [PID *****] SybProcess::readOut: finished reading
    [PID *****] SybProcess::wait: Process already stopped
    [PID *****] SybProcess::wait: ExitCode: 1
    [PID *****] writeLinesToFile: Writing file: <drive>:\sybase\<SID>\sapdbctrl-config\sybInst.<pid_number>.out
    [PID *****] ERROR AT sybServer.cpp:SybServer::luAppendResult:38712 TIME: ***** DESCRIPTION: Installation failed with rc=1. Please check <drive>:\sybase\<SID>\sapdbctrl-config\sybInst.<pid_number>.out LAST OS-ERROR: (0) : The operation completed successfully.
    [PID *****] LiveUpdate from library 'libsapdbsybctrl.dll' failed with error: 'Generic error', error message: 'Installation failed with rc=1. Please check <drive>:\sybase\GP1\sapdbctrl-config\sybInst.<pid_number>.out.'
    [PID *****] *** ERROR => 'Database live update' failed: Installation failed with rc=1. Please check E:\sybase\<SID>\sapdbctrl-config\sybInst.<pid_number>.out. [sapdbctrl.cp 4211]
    sapparam: sapargv(argc, argv) has not been called!
    sapparam(1c): No Profile used.
    sapparam: SAPSYSTEMNAME neither in Profile nor in Commandline

  • The output file sybInst.<pid_number>.out but it is empty.

  • No update in ASE_Suite.log and ase.log file.

  • By testing the installation by command setupconsole.exe -i console manually, received the Java exception below:

    # A fatal error has been detected by the SAP Java Virtual Machine:
    # EXCEPTION_ILLEGAL_INSTRUCTION (0xc000001d) at pc=0x0000002100000fa6, pid=<pid_number>, tid=<tid_number>
    # JRE version: (8.0.241) (build )
    # Java VM: SAP Java Server VM (8.1.062 10.0.2+000, Feb 20 2020 18:05:32 - 81_REL - optU - windows amd64 - 6 - bas2:318028 (mixed mode), tiered, compressed oops, parallel gc, windows-amd64)
    # Problematic frame:
    # C 0x0000002100000fa6 (sp=0x0000002178afee78,pc=0x0000002100000fa6)
    # CreateCoredumpOnCrash turned off, no core file dumped
    # If you would like to submit a bug report, please visit:
    # Please save the hs_err file(s) and the written dmp file for further error analysis
    # See SAP note 1500116 for further information on collecting core dumps after SAPJVM crashes

    --------------- S U M M A R Y ------------

    Command Line: -Xms20971520 com.zerog.lax.LAX C:/Users/syb<SID>/AppData/Local/Temp/2/I1610416805/Windows/setup.lax C:/Users/sybGP1/AppData/Local/Temp/2/lax257E.tmp -i console

    Stack address 0x0000002178aff498 points to 0x000000006dc0b098 into C:\Users\syb<SID>\AppData\Local\Temp\2\I1610416805\Windows\resource\jre\bin\server\jvm.dll, near symbol InstanceKlass::initialize (+40)



  • SAP Adaptive Server Enterprise (ASE) 16.0 SP03 PL09 for Business Suite on Windows
  • SAP JVM 8.1 Patch 62


SAP Adaptive Server Enterprise 16.0


 Installation, failed, rc=1, libsapdbsybctrl.dll, saphostctrl, setupConsole, EXCEPTION_ILLEGAL_INSTRUCTION, JVM, SAP Java Virtual Machine , KBA , BC-DB-SYB , Business Suite on Adaptive Server Enterprise , Problem

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