SAP Knowledge Base Article - Public

3012535 - [Onboarding] Manual Onboarding Error : Unable to insert data due to a server error. Please try again.

Symptom

The following error message displays when we initiate onboarding manually --> "Error : Unable to insert data due to a server error. Please try again."

 "Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  • Go to "Add New Hire to Onboarding" 
  • Enter the details 
  • Click on "Initiate Onboarding" or "Provide Additional Data" 

Cause

The reason for error is because of an invalid payload is passed in the email field

Resolution

  • Go to Picklist Centre
  • Search for ecEmailType Picklist
  • Ensure that the external codes maintained are single alphabets like in the image below

Keywords

Manual Onboarding, Add New Hire To Onboarding, ecEmailType Picklist , KBA , LOD-SF-OBX-ATS , ATS Integration , Problem

Product

SAP SuccessFactors Onboarding 2011