3012645 - Unable to access your Command Center account. Check with your administrator - Recruiting Marketing

When attempting to access Command Center the following message is shown:

"Unable to access your Command Center account. Check with your administrator."

SAP SuccessFactors Recruiting Marketing (RMK)

1. Open a browser and type the new Command Center URL (for example : https://bizx44.jobs2web.com/commandcenter/index.xhtml#/siteList)
2. Authenticate using your S user and password;
3. The following message is shown : Unable to access your Command Center account. Check with your administrator.
       

S user email doesn't match the email used to request RMK Site Manager access.

The Command Center application access is divided in two steps:

1. Authentication: external users need to use their S user credentials to authenticate in SAP IAS (Authentication Identity Provider);
2. Authorization: If the step #1 is completed successfully, the system will check if the user has permission to access the new Command Center in the specific DC.

The email associated to the S user must match the email used to request RMK Site Manager Access.

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KBA , LOD-SF-RMK-CC2 , Command Center Version 2 , LOD-SF-RMK , Recruiting Marketing , Problem