3012684 - An exception with the type CX_SY_RANGE_OUT_OF_BOUNDS occurred in task SAP_SUPPORT_HUB_CONFIG in SAP Solution Manager 7.2

The following error occurs in step "Check connectivity and credentials to SAP's support backbone":

An exception with the type CX_SY_RANGE_OUT_OF_BOUNDS occurred, but was neither handled locally, nor declared in a RAISING clause 
Part-field access (offset = 0, length = 1) to a data object of the size 0 exceeds valid boundaries.

SAP Solution Manager 7.2

KBA , SV-SMG-INS-CFG , Setup and Configuration of the Solution Manager system , SV-SMG-SVC , Administration of Service Connections with Solution Manager , Problem