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3012866 - Commentary service unavailable when using Audit Database (HANA) to host comments

Symptom

  • The option to select "Insert Comments" is grayed out when editing Web Intelligence (webi) reports via BI Launchpad
  • The commentary service is set to use the Audit Database hosted on HANA
  • How to configure BI Commentary with SAP HANA Database
  • APS Commentary start up logs show us the following:

    EXCEPTION [unknown|unknown|ID:0]com.sap.connectivity.cs.library.ConnectionServer{com.businessobjects.connectionserver.Environment}.CreateJob: [com.businessobjects.connectionserver.CSError: DBDriver failed to load : /usr/sap/BOA/SBO/sap_bobj/enterprise_xi40/dataAccess/connectionServer/drivers/lib64/libdbd_wuxnewdb.so (libodbc.so.1: cannot open shared object file: No such file or directory)


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Environment

  • SAP BusinessObjects Business Intelligence Platform (BI) 4.3
  • Linux OS
  • SAP HANA

Product

SAP BusinessObjects Business Intelligence platform 4.2

Keywords

HANA, Commentary, Audit, Database, Linux, howto, configure, BI Commentary , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem

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