SAP Knowledge Base Article - Public

3013090 - Contact and Individual Customer Are The Same Object


If you set the Contact ABC as obsolete, the same happens to the Individual Customer DEF - even if they do not have any relationship maintained.


SAP Cloud for Customer

Reproducing the Issue

  1. Go to Customers workcenter, then Contacts view. 
  2. Open Contact ABC and click "Set as Obsolete". 
  3. Now, at Customers workcenter, go to Individual Customers view. 
  4. Search for Individual Customer DEF and see that it is set as obsolete as well, even if there was no any action to the object. 


The Business Partner had two different roles: Contact and Individual Customer with the same information.


 The object was created via replication, hence the two objects have the same information maintained.


Obsolete; Contact; Individual Customer; , KBA , LOD-CRM-CON , Contact , Problem


SAP Cloud for Customer core applications 2011