Symptom
If you set the Contact ABC as obsolete, the same happens to the Individual Customer DEF - even if they do not have any relationship maintained.
Environment
SAP Cloud for Customer
Reproducing the Issue
- Go to Customers workcenter, then Contacts view.
- Open Contact ABC and click "Set as Obsolete".
- Now, at Customers workcenter, go to Individual Customers view.
- Search for Individual Customer DEF and see that it is set as obsolete as well, even if there was no any action to the object.
Cause
The Business Partner had two different roles: Contact and Individual Customer with the same information.
Resolution
The object was created via replication, hence the two objects have the same information maintained.
Keywords
Obsolete; Contact; Individual Customer; , KBA , LOD-CRM-CON , Contact , Problem
Product
SAP Cloud for Customer core applications 2011