Symptom
- Getting an error when Applying Eligibility Rules
- Error: There was an unexpected error during the process. Please contact support.
Environment
- SAP SuccessFactors HXM Suite
- SAP SuccessFactors Compensation
Reproducing the Issue
1. Apply Eligibility Rules.
3. Got an Error: There was an unexpected error during the process. Please contact support.
Cause
Check the job details and the error is "Unable to get HrisElementTypeEnum for base object".
Resolution
Eligibility rules can only have jobInfo, compInfo, personalInfo or employmentInfo as Base Objects. Using any other object in the base object of the rule will cause this error.
See Also
Keywords
eligibility, rule, error, apply, job, failed, base, object, Unable to get HrisElementTypeEnum for base object , KBA , LOD-SF-CMP-EC , EC data, EC mappings, configuration & settings , Problem
Product
SAP SuccessFactors HXM Core 2011