SAP Knowledge Base Article - Public

3013395 - Emails not sent when updating the Application status via SFAPI - Recruiting Management

Symptom

No emails are triggered during the application status update when the updates is done via SFAPI call.

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Create Application
  2. Execute the SFAPI that update the application status
  3. The email notifications are setup but no emails get triggered

Cause

When the system update an application status via SFAPI the system only update the Application ID. Triggering emails is not included on this task. 

Resolution

The suggestion will be to switch to an integration that uses ODATA API instead since this feature has been enhanced there.

Keywords

SF, API, email, trigger, template, integration, odata, triggered, triggering , KBA , LOD-SF-RCM-INT , Integration Center & Intelligent Services , Problem

Product

SAP SuccessFactors Recruiting all versions