VSaaS customers will no longer be able to manual unlock external users's account until February 7th's Production patch. Locked field will be included by then.
SAP SuccessFactors Learning
Reproducing the Issue
- Access an external user record in LMS Admin side;
- Look for the field "Locked"
Engineering team is working on a database script to unlock external users's account.
In case it's desired to have the script executed for your system, please create a new ticket to LMS support including the Major Case # in its description.
External User, Native login, unlock account, unlock external user, You cannot login now as you are locked by the application , KBA , LOD-SF-LMS-ADM , System Admin, Global Variables, References , Problem