SAP Knowledge Base Article - Public

3013629 - Ticket TI screen opened with quick creation is different from the original ticket TI


When you have activated the feature "Create tickets in detail view", it will open a TI page when creating a ticket.

You find that the TI screen for ticket creation shares the same path (COD_SR_TI) with the original ticket TI.

However, the TI screen for ticket creation only shows four fixed tabs and you are not able to add any other standard or custom tabs.


SAP Cloud for Customer

Reproducing the Issue

  1. Go to Service Work Center.
  2. Click on Tickets view.
  3. Then Click on "+" icon to quick create a ticket.
  4. A TI page (COD_SR_TI) is opened
  5. Start Adaptation
  6. Add a new tab or make a tab visible
  7. End adaptation and find there are no changes


TI screen for ticket creation is adjusted base on the original TI to fit in the application scenario of ticket creation.

Four fixed tabs (overview, production, attachment, and involved parties) are predefined as required for ticket creation.

No other tabs can be added for ticket creation TI.

Too much information maintained for ticket creation may cause performance issues and make users unable to create tickets.


It is the system behavior.

You can create the ticket first and maintain more information for the existed tickets.


Tickets Quick Creation, Tickets TI, Adaptation Changes, Adding Tabs , KBA , AP-RC-UIF-FLX , Page Layout & Key User Configuration , Problem


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions