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SAP Knowledge Base Article - PreviewSymptom
When you have activated the feature "Create tickets in detail view", it will open a TI page when creating a ticket.
You find that the TI screen for ticket creation shares the same path (COD_SR_TI) with the original ticket TI.
However, the TI screen for ticket creation only shows four fixed tabs and you are not able to add any other standard or custom tabs.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
Tickets Quick Creation, Tickets TI, Adaptation Changes, Adding Tabs , KBA , AP-RC-UIF-FLX , Page Layout & Key User Configuration , Problem
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