3013672 - Error "Sales org. and distribution channel must be specified for sales division" Occurs in Account

Symptom

When you do some actions in an account (maybe some PDI actions), the error "Sales org. and distribution channel must be specified for sales division" occurs.

Environment

SAP Cloud for Customer

Cause

In you PDI solution, there's an action to create Account SalesData (BO SalesArrangement).

And in this custom code, it provides DivisionCode but no DistributionChannelCode.

Note that the Sales Area consists out of 3 columns which need to be populated from left to right:

SALES_ORGANISATION_UUID-CONTENT
DISTRIBUTION_CHANNEL_CODE-CONTENT
DIVISION_CODE-CONTENT

Resolution

In case you want to specify the SalesArea with DivisionCode please also provide DistributionChannelCode.

Keywords

Sales org, distribution channel, sales division, account , KBA , LOD-CRM-ACC , Account , Problem

Product

SAP Cloud for Customer core applications all versions