3013889 - Workflow rules concatenate does not work with fields more than 60 characters

Workflow rules concatenate does not work with fields more than 60 characters

SAP Cloud for Customer

1. Go to Administration WoC
2. Go to Workflow Rules view
3. Create a workflow rule that concatenates two fields
4. Go to Service WoC
5. Go to ticket abc (abc represents the ticket id)
6. Trigger workflow rule (Result: the field is not updated, it is blank)

When one of the fields that was expected to be concatenated contains more than 60 characters the result of the updated field is blank.

This is a known limitation of the workflow concatenation and the system is working as designed

If the feature/functionality is required urgently, please refer to KBA 3475641 - Functionality Currently not Available.

An alternative option may be to check the corresponding SAP Customer Influence Site to submit an idea:

• SAP Sales Cloud
• SAP Service Cloud

 

 workflow, concatenation, 60 , KBA , LOD-CRM-WKF , Workflow , Problem

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions