Symptom
When editing a Contract Item, the Target Quantity is on Read Only mode.
Environment
SAP Cloud for Customer
Reproducing the Issue
- Go to the Contracts work center.
- Open the Contract ABC (ABC represents the Contract description).
- Go to the Items facet.
- The field Target Quantity is on Read Only mode.
Cause
The Item Type being used does not allow you to change the Target Quantity, e.g if you are using Base Item Types "SCIT - Entitlement – Contract Item", then only the Quantity can be specified.
Resolution
If you want to use Target Quantities, an Item Type with Base Item Type "SCEP - Entitled Product – Contract Item" needs to be used. Otherwise the field will be on Read Only Mode
Keywords
Grayed Out;Unable to Edit; , KBA , LOD-CRM-SRP , Service Request Processing , How To
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions