SAP Knowledge Base Article - Preview

3014151 - First Name, Last Name and E-mail are not correctly displayed in BTP Cockpit or populated in JWTs

Symptom

  • First Name, Last Name and/or E-mail of the user are not correctly displayed in the Security > Users menu in the BTP Cockpit.
    • Example 1: Last Name and First Name are blank.

      cockpit-users.png
    • Example 2: User email domain shows as @user.from.<origin key>.cf, for example, user.from.sap.custom.cf
  • The details of the user are not correctly populated in the JWTs. They are mixed up or the following string is set, which may also be seen in some User Interfaces: this-default-was-not-configured.invalid
    Example:

SAP CF.png

  • The details of the user are not correctly populated in the JWTs. In some User Interfaces, it shows "undefined undefined".
    Example:

 


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Environment

  • SAP Business Technology Platform, Cloud Foundry environment
  • SAP HANA XS Advanced

Product

SAP BTP, Cloud Foundry runtime and environment all versions

Keywords

xsa xs advanced cf uaa xsuaa "User does not have the required permissions" btp sso shadow user ias, SAML claims, SAML assertions, this-default-was-not-configured.invalid, Incorrect, Wrong, First Name, Last name, Azure IDP. , KBA , BC-CP-CF-SEC-IAM , UAA, Authentication, Authorization, Trust Mgmnt , BC-IAM-IDS , Identity Authentication Service , BC-XS-SEC , UAA and Security for HANA XSA engine , Problem

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