3014161 - Buttons Save and New are not active in the Live Activity Integration

1. Simulate an Inbound call.
2. Accept the Inbound call.
3. Live activity pane will open.
4. See that no data is shown in Live activity and buttons Save and New are grayed out.

To enable it:

1. Go to Administrator Work Center.
2. Navigate to General Settings.
3. Under Integration click in Communication Systems.
4. Click in the new button to add a new value and enter some basic information including the correct host name of the external provider.
5. Make a note of the Communication System ID (for instance  ABC ).
6. Go to Administrator work center.
7. Navigate to Service and Social view.
8. Click on the Live Activity Configuration under Communication Channels section
9. Maintain the Communication System ID that you make a note in the step 5, in the field (Comm. System ID).
10. Save.