- Support team determination using BRF+ based on Category ID
- Action Find Support Team Responsible by FDT Rule is active and configured
- Support team is not filled correctly based on BRF Plus configuration
- Simulation in BRF+ works as expected
- Category ID level 3 is not determining Support Team though Category ID level 2 does
- BRF +Support Team determination issue
- Error: Support team could not be determined
Error: Action could not be successfully executed
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
SAP Solution Manager 7.20
KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem
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