SAP Knowledge Base Article - Preview

3015164 - Why is Support Team determination on Category ID using BRF+ not working but Simulation does? - Solution Manager


  • Support team determination using BRF+ based on Category ID
  • Action Find Support Team Responsible by FDT Rule is active and configured
  • Support team is not filled correctly based on BRF Plus configuration
  • Simulation in BRF+ works as expected
  • Category ID level 3 is not determining Support Team though Category ID level 2 does
  • BRF +Support Team determination issue
  • Error: Support team could not be determined
    Error: Action could not be successfully executed

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.



SAP Solution Manager 7.20


SAP Solution Manager 7.2


KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem

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