Symptom
When creating an candidate account the verification email is send to a candidate to activate the his account.
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Environment
SAP SuccessFactors Recruiting Management.
Reproducing the Issue
- Go to Manage Recruiting Settings
- Enable the switch Disable One-Time Password for Email Verification during Candidate Account Creation
- Go to candidate account creation page
- Create an candidate account
- It will redirect to candidate email activation page
Cause
This is not the one time password email this is a email verification email and this will work when there is a email trigger enabled in recruiting email trigger (Career Site E-Mail Notification).
Resolution
To disable the email complete the following steps.
- Go to Admin Center
- Select Recruiting Email Triggers
- Search for Career Site Email Notification
- Disable this notification.
Once the email has been disabled then the candidate should be able to create an account without needing to verify the account.
See Also
KBA 2979350 - One-Time Password Email Verification (OTP) - Recruiting Management
Keywords
OTP, Email, verification, authentication, candidate, profile, account, create, activate, disable, career site , KBA , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem
Product
Attachments
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