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SAP Knowledge Base Article - PublicSymptom
When trying to Capture a Signature for Tickets, all Options are always available (Agent, Buyer and Technician). There is no option to restrict the drop down values, this is not possible even if trying it via Code List Restriction.
Environment
Cloud for Customer
Cause
The dropdown values for the Capture Signature for Tickets cannot be limited.
Resolution
This is the standard behavior of the system.
If you need this functionality urgently you may contact your implementation manager to help with such request or approach directly the SAP Cloud Service Center.
You can find more details about the services offered by Cloud Service Center . You can contact Cloud Service Center as follows:
- If you are a partner: please use cloudsolutionpartner@sap.com or the Partnerfinder.
- If you are a customer: please use the little blue box “Contact Us” shown on the very right hand side of SAP Application Development Site, choose “Contact Us”, choose “Services”, choose “SAP Custom Development” and complete the page.
Note: The services of the SAP Cloud Service Center will be charged as packaged services based on fixed prices.
An alternative option may be to check the SAP Customer Influence Site to submit an idea.
Keywords
Tickets; Capture Signature; Restrict; Dropdown; , KBA , LOD-CRM-SRP , Service Request Processing , How To