3015656 - Capture Signatures Options for Tickets Cannot be Restricted

Symptom

When trying to Capture a Signature for Tickets, all Options are always available (Agent, Buyer and Technician). There is no option to restrict the drop down values, this is not possible even if trying it via Code List Restriction.

Environment

Cloud for Customer

Cause

The dropdown values for the Capture Signature for Tickets cannot be limited.

Resolution

This is the standard behavior of the system.

If the feature/functionality is needed as a matter of urgency, please refer to KBA 3475641 - Functionality Currently not Available (C4C)

Keywords

Tickets; Capture Signature; Restrict; Dropdown; , KBA , LOD-CRM-SRP , Service Request Processing , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions