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SAP Knowledge Base Article - PreviewSymptom
- Agents connected to the Communication Panel (CP) and in ready state don't receive any email or chat contacts
- Emails or chats remain waiting in the queues without being allocated
- Allocation is possible while using Communication Desktop (CDT), but not CP
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Environment
SAP Contact Center 7.0
Product
SAP Contact Center, on-premise edition 7.0
Keywords
CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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