SAP Knowledge Base Article - Public

3016149 - Error in getting document from DMS: Invalid service, please check if DMS has been configured properly - Onboarding

Symptom

An error message "Error in getting document from DMS: Invalid service, please check if DMS has been configured properly." is being received a new hire tries to complete e-Signature step. See screenshot below:

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Login as the candidate.
  2. Click on the 'Complete e-Signature of compliance document' tile.
  3. Accept Terms and Conditions
  4. Click 'Submit'.
  5. Error is received.

Cause

  • This error is caused by a misconfiguration in the Provisioning >> Company Settings that prevented the new hire from going through signature 
  • If you are using e-signature and PFS, "Enable OpenText Integration" should be DISABLED in Provisioning

Resolution

FOR IMPLEMENTATION PARTNERS:

  1. Access the customer's Provisioning >> Company Settings.
  2. Disable the 'Enable OpenText Integration' switch.
  3. Save

Keywords

e-Signature, DMS: Invalid service, please check if DMS has been configured properly, DMS, Enable OpenText Integration  , KBA , LOD-SF-OBX-FRM , Compliance 2.0 Country Forms (except i9&EV) , Problem

Product

SAP SuccessFactors Onboarding 2005 ; SAP SuccessFactors Onboarding 2011