SAP Knowledge Base Article - Public

3016154 - HRIS Full Sync failed error: a null object loaded from local variable 'user'

Symptom

  • EC to EP Field synchronization is not working 
  • Hris Sync Job failed with error: a null object loaded from local variable 'user'

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

Employee central - Hris Sync

Reproducing the Issue

Run Hris Sync job

  • HRIS Sync error Log Detail  would be accompanied by: a null object loaded from local variable 'user'

Cause

Orphan items or Corrupt data found in Database

Resolution

SAP SuccessFactors Development Engineering team will need to run a script to remove orphan user at The database level. So Please contact Employee Central Support Engineer Team and provide The Following:

  1. Customer must provide a written approval for an update script

Employee Central Support Engineer Team Action:

  1. Please refer to Internal Meno 

See Also

  • 2336779 - Invalid HRIS Sync Mapping Configuration " HRIS Sync Job Failure"
  • 2080728 - Employee Central: What is HRIS Sync?
  • 2172427 - HRIS Sync - Data Synchronization from EC to EP - Hard Coded Sync Mappings
  • 2510447 - HRIS Sync: How to easily view all HRIS Sync mappings without access to Provisioning or XML
  • 2080730 - Employee Central: HRIS Sync - Troubleshooting Guide

Keywords

HRIS Sync, Error, ECT-131221, SRSD-66292,  SRSD-66344, Caused by: java.util.concurrent.ExecutionException: java.lang.NullPointerException: while trying to invoke the method com.successfactors.user.bean.UserBean.getUserInfoRecords() of a null object loaded from local variable 'user', a null object loaded from local variable 'user' , KBA , LOD-SF-EC-HRS , HRIS Sync , Problem

Product

SAP SuccessFactors HXM Core 1911